Call center conversation dataset. I am looking for a da...
Call center conversation dataset. I am looking for a dataset containing audio recordings and/or transcripts of real customer service calls. , healthcare, retail). We’re on a journey to advance and democratize artificial intelligence through open source and open science. Download multilingual Telecom domain call center speech datasets to train and enhance ASR, conversational AI, and customer service models. Explore Popular Topics Like Government, Sports, Medicine, Fintech, Food, More. French Call Center Speech Dataset: 1,000+ Hours with Transcripts 1,000+ hours of real-world French call center audio with transcripts. This Italian speech dataset features real-world call center conversations from the Telecom domain. The datasets include general conversation, call center recordings, wake words/keyphrases, ambient sounds, TTS, spontaneous dialogue, scripted monologues, and singing audio. This Indian English speech dataset features real-world call center conversations from the Delivery & Logistics domain. kaggle. Consequently, this extensive scope ensures that the dataset can comprehensively train and test NLU models, accurately reflecting the variety of real-world customer service scenarios. . Contact us. Uncover the key components essential for building a high-quality call center speech dataset, revolutionizing ASR and conversational AI models. With detailed metadata and accurate transcriptions, it’s designed to power ASR systems, voice AI, and conversational agents. The “Hinglish Call-Center Dataset” initiative is designed to enhance customer service experiences and improve automated response systems. We provide a wide range of off-the-shelf multilingual audio datasets, featuring real-world call center dialogues and general conversational recordi Best For: Teams working on building AI solutions for speaker verification, customer identification, and security within call centers. This British English speech dataset features real-world call center conversations from the Telecom domain. Feature datasets and columns Call_Log: Information on the calls themselves Agent_ID The audio dataset includes Call center conversations, featuring English speakers from USA with detailed metadata. Get high-quality call center datasets with transcripts and recordings to power AI, machine learning, NLP, and speech analytics projects. The sample data is structured in rows and columns, and saved in a . However, since audio data is mostly unsearchable, it’s usually archived in these systems and never analyzed for insights. com/ashishpandey5210/call-center-dataset This Indian English speech dataset features real-world call center conversations from the BFSI domain. This American English speech dataset features real-world call center conversations from the Telecom domain. This project focuses on creating a rich dataset, combining Hindi and English (Hinglish), primarily for training advanced AI models in customer service applications. The audio dataset includes call center conversations from customer care, featuring general speakers from India, with detailed metadata. Developing machine learning models for accurately understanding Abstract We introduce CallCenterEN, a large-scale (91,706 conversations, corresponding to 10448 audio hours), real-world English call center transcript dataset designed to support research and development in customer support and sales AI systems. Boston English Dataset High-Quality Boston English Call-Center, General Conversation, and Podcast Dataset for AI & Speech Models Contact Us By proceeding, you agree to our terms of service, privacy policy, and notice at collection. g. A call center speech dataset is a structured collection of real or simulated conversations between customers and agents, typically captured from customer support centers or custom collected by AI data experts like FutureBeeAI. This Mandarin speech dataset features real-world call center conversations from the Retail and E-commerce domain. csv file. Perfect for training ASR, conversational AI, and customer service models. Improve customer interactions today! Many businesses operate call centers that record conversations with customers for training or regulatory purposes. Jun 30, 2025 · We introduce CallCenterEN, a large-scale (91,706 conversations, corresponding to 10448 audio hours), real-world English call center transcript dataset designed to support research and development in customer support and sales AI systems. Tips for Selecting the Right Call Center Dataset When choosing an OTS dataset, consider the following: Relevance: The dataset should align with your specific industry or use case (e. This Hindi speech dataset features real-world call center conversations from the Travel domain. I require recordings/transcripts of both the customer service agent handling the call and the customer themselves. A dataset containing metrics about incoming calls, answered calls, abandoned calls, service rate, and more. Train speech recognition, sentiment analysis, and customer support AI models on authentic telephone conversations Dataset Summary Key Features 1,000+ hours of inbound & outbound calls We’re on a journey to advance and democratize artificial intelligence through open source and open science. This Indian English speech dataset features real-world call center conversations from the Telecom domain. These recordings are transcribed into text, which is then used to train speech recognition and NLP models. Train speech recognition, sentiment analysis, and customer support AI models on authentic telephone conversations Dataset Summary Key Features 1,000+ hours of inbound & outbound calls The primary dataset use for this analysis originates from the “Call-Centre-Dataset. This American English speech dataset features real-world call center conversations from the Retail and E-commerce domain. This dataset is tailored for applications in customer service automation, voice recognition, and sentiment analysis. A call center speech collection dataset is a collection of audio that is created by simulating spontaneous dialogue to replicate actual call centre conversations between customers and agents. Train speech recognition, sentiment analysis, and customer support AI models on authentic telephone conversations Kaggle is the world’s largest data science community with powerful tools and resources to help you achieve your data science goals. This Tamil speech dataset features real-world call center conversations from the Telecom domain. The dataset must be in an audio/video format and not in written text transcripts. The audio dataset includes Call Center Conversation, featuring Arabic speakers from Egypt with detailed metadata. Flexible Data Ingestion. Conversational Corpus; Customer Service- Agent x Customer Perform NLP and sentiment analysis on chat data of customers The audio dataset includes Call Center Conversation, featuring Indian English speakers from India with detailed metadata. The background noise and accents are not a problem here so long as the conversation is in English. Discover the key components of call center speech datasets, including audio quality, transcriptions, metadata, and annotations. This dataset contains transcripts of call center interactions Call Center Daily Performance Something went wrong and this page crashed! If the issue persists, it's likely a problem on our side. The audio dataset includes Call Center Conversation, featuring English speakers from India and Australia with detailed metadata. This dataset consists of the call data of customers from a fictitious phone company. From Audio to Insights: Speech Transcription, Sentiment Detection & Entity Extra Call Center Data in US English This data set contains recordings of up to 1000 hours of call center conversations in US English (en_US). The dataset comprises a vast collection of recorded call center interactions and simulated dialogues, covering multiple languages and regional accents. The audio dataset includes Call Center Conversation, featuring English speakers from United States with detailed metadata. Get the dataset here. Get high-quality call center conversation speech datasets for AI training, speech analytics, and NLP models. Download Open Datasets on 1000s of Projects + Share Projects on One Platform. German Call Center Speech Dataset: 1,000+ Hours with Transcripts 1,000+ hours of real-world German call center audio with transcripts. Call Center Data in US English This data set contains recordings of up to 1000 hours of call center conversations in US English (en_US). By proceeding, you agree to our terms of service, privacy policy, and notice at collection. Jul 1, 2025 · Here are 13 excellent open datasets and data sources for telco and call center data for AI. This is the largest release to-date of open source call center transcript data of this kind. https://www. 10,000 hours of real-world call center speech recordings in 7 languages This repository contains the Call Centre Dataset for October 2020 and the associated Exploratory Data Analysis (EDA) performed using Microsoft Excel. The audio dataset includes Call Center Conversation, featuring Indian English speakers from India with detailed metadata. Abstract We introduce CallCenterEN, a large-scale (91,706 conversations, corresponding to 10448 audio hours), real-world English call center transcript dataset designed to support research and development in customer support and sales AI systems. Objective Our project, “New York English Call-Center Dataset”, is designed to enhance the capabilities of machine learning models in understanding and processing English language conversations in call-center environments. This Indian English speech dataset features real-world call center conversations from the Healthcare domain. xlsx” from Kaggle, capturing customer interactions over a designated timeframe at call center. Exclusively curated by Macgence, this call center conversation audio dataset in English for phone service support is available for commercial use, empowering AI developers in the United States. It deals with when customers call in, how long it took before, during, after the call, and the resolutions given for the problems they called in for. 11 I am looking for audio/video samples of conversations between customer service agents and customers. 1,000+ hours of real-world English call center audio with transcripts. The dataset includes valuable information such as customer names, customer sentiment, customer satisfaction score, employee details, reason for call The District’s 911 call center is one of the busiest in the country, historically ranking as the 4th busiest center behind those of New York City, Chicago, and Los This American English speech dataset features real-world call center conversations from the Healthcare domain. These vast collections of audio offer unique opportunities for improving customer service. The audio dataset includes Call Center conversations from General Topic, featuring English US speakers from USA ,with detailed metadata. Download multilingual call center conversation speech datasets. The audio dataset includes Call Center conversations from DME, featuring Indian English speakers from India ,with detailed metadata. Multi-domain Customer Service Dialogue Text Data, 90,000 sets in total; spanning multiple domains, including telecommunications, e-commerce, and financial, lifestyle, business, education, healthcare, and entertainment; Each set of data consists of single or multi-turn conversations; this dataset can be used for tasks such as LLM training, chatgpt The audio dataset includes Call Center Conversations in Telecommunication sector, featuring English speakers in English Accent with detailed metadata. wjqby, 9lznu, xvayz1, hbfaav, o1pdk, ikegz, b7vqlu, icfh, ck6n, uaju,